Return Policy

While we make every effort to satisfy all our customers, delivery charges will occur if merchandise is returned not due to the fault of Furniture Bank. Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. No returns are allowed on non-defective items. There will be charges for delivery, pick-up and restocking fees. We do not take returns for comfortability or personal criteria. If the merchandise ordered by you is not received by the promised date, Furniture Bank must offer you the choice of

  1. canceling the order with a prompt full refund of any payments that you have made, or

  2. accepting delivery at a specified later date. Furniture Bank and its employees will not be responsible for damages occurred in times of hardship deliveries and requests for removal or moving existing furniture or property within the home. It may only be done with customers permission and sole responsibility will remain with the homeowner. This will release Furniture Bank and its employees of any further claim or risk.

All items with a delivery time greater than 10-15 business days are considered a “special order” item and are non-cancelable once an order has been submitted to us.

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